Swat away missed calls 24/7 with Sona, Quo's AI agent. Answer common questions, take messages, and capture every lead with the best collaborative business phone system.
Try Quo and Sona free for seven days
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3,300+ reviews
Here's why Sona is a better option compared to traditional call answering services:
Quo is an intuitive business phone system built for collaboration and growth. Your team can call, text, and manage customer relationships all from one platform.
Sona is directly integrated in Quo. When Sona answers calls, everything stays connected. Call recordings, summaries, and transcripts appear in your Quo workspace within minutes. Your technicians can review what customers shared before heading to a service call, ensuring they arrive with the right information and equipment.
Traditional answering services operate in isolation. They handle calls on separate platforms, forcing your team to juggle multiple systems and manually match messages to customer records. This wastes time and creates opportunities for important details to slip through the cracks.
Stop overpaying for basic call coverage. Traditional answering services charge hundreds of dollars every month for limited call minutes, then add steep per-minute fees on top of that. These costs for answering services can quickly escalate during spring and summer when pest emergencies increase.
Sona costs $49 per month for 50 calls. Additional AI phone calls are only $0.99 each per call. Whether a customer needs a quick service confirmation or describes a complex pest problem, you pay the same flat rate. Plus, calls under 15 seconds, like spam or misdials, don't count against your usage.
Train Sona once on your specific services, pricing, business hours, and more. Test Sona's responses before going live and adjust its knowledge based on its performance.
Traditional virtual receptionist services require extensive training that may not stick. Different agents can give different answers about your services, and high turnover means constant retraining. As an AI answering service, Sona delivers the same professional, knowledgeable experience, whether it's handling routine inquiries or urgent infestation issues at 3 AM.
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Sona greets callers, answers questions, and captures detailed messages according to your business specifications. Control every aspect of Sona to deliver the best customer experience.
See how Sona compares to traditional call answering services.
Features
Sona
Traditional answering services
Starting price per month
Free for the first 10 calls, then $25 for 40 calls
~4x-7x the cost of Sona
Brand voice and tone
Consistent performance with multiple voices and tones
Highly variable performance
Setup time
Instant
2-4 weeks
Languages
English, Spanish, French
English, Spanish
Send SMS and call transfer actions
Automatic
Manual
Additional business phone features
Shared numbers and inboxes, collaboration features, custom call routing, automated texting
None
Integrations
HubSpot, Salesforce, Zapier, Make, Jobber, Zoho CRM, Pipedrive, and more
Limited integration options
Customize Sona to your business in minutes. Assign Sona to your calls in seconds.
Drag and drop Sona into your existing call flows in our call flow builder. Sona is always available to answer incoming calls, during and after business hours. Use it alongside Quo's call routing features, like phone menus, ring order, and call forwarding.
Let Sona know more about your pest control company, including your pest control services, your business hours, and pricing. You can also include answers to common FAQs so that Sona knows exactly what to tell your callers.
Sona can ask follow-up questions based on specific keywords when it takes a message. For example, if a customer is interested in scheduling an exterminator visit, Sona can ask for their preferred dates and times and make a note of it.
See Sona's call summaries, transcripts, recordings, and messages in your Quo inbox when a call ends. Stay on top of upcoming appointments and customer requests in real time.
It only takes three steps to get started with Sona:
See why small and growing businesses in the pest control industry rate Quo as the #1 business phone provider by customer satisfaction in G2.
Add as many phone numbers as you need with Quo. You can choose between local US or Canadian phone numbers or North American toll-free numbers.
Give each of your technicians a dedicated number with local area codes. Local numbers help you build trust with customers when your team needs to coordinate with them during service calls. With dedicated business numbers, your team can distinguish between personal and work calls on their phone and tailor conversations accordingly.
Operate in multiple cities? Offer a dedicated customer support option with a toll-free number. You can choose your preferred toll-free prefix or a custom vanity number to stand out from the competition.
Every Quo plan includes one unique phone number for each team member. Need additional numbers? Add them for just $5 per number per month. Give technicians individual direct numbers or create shared department numbers for scheduling, emergency calls, or new customer inquiries.
Keep your entire team aligned with Quo's collaboration features. Split responsibility for incoming calls and texts so you can cut down on response times and unanswered messages with shared numbers. See every customer's conversation history so you have their initial conversation request or their most recent service date with shared inboxes.
Troubleshoot ongoing issues or discuss treatment strategies next to conversations with internal threads. Tag teammates for assistance with an extermination strategy or message them directly. Check if your team is caught up on a specific job with inbox viewers.
Handle phone calls according to your team's schedule. Quo helps you design flexible call flows that you can customize to your business needs.
Set up call flows quickly in our visual drag-and-drop call flow builder. Choose from a range of different call flow steps and customize each step to offer the best customer experience. Select how your team likes to receive incoming calls, all at once or in custom batches, with ring groups. Give your callers the ability to reach different departments directly with phone menus. Direct after-hours pest emergencies and urgent calls to a secondary number with our call forwarding options.
Need to connect a caller with a colleague? Warm transfers let you put a caller on hold so you can brief a teammate about the caller's request before making the transfer.
Put your text messages on autopilot with Quo's automated messaging features. Set up automated text workflows for appointment scheduling with our Zapier and Make integrations. Reduce no-shows by homeowners using reminder texts and help your team plan their service routes efficiently. Respond to common questions quickly or prepare customers for their upcoming service appointments with pre-written text templates (snippets). Automatically reply to customers after business hours to let them know when to expect a call back with SMS auto-replies.
Share progress updates and proof of service with your customers with MMS messages. You can send photos and videos so customers have peace of mind regarding your service quality.
Let Quo handle the paperwork while you handle the pests. With automatic call recording and AI-powered call summaries and transcripts, you can capture every customer detail and keep track of important details like infestation types and property access instructions. Want to see what multiple customers are telling you? Understand trends by using AI to analyze phone calls with AI call tags.
Sync all your customer interactions to your CRM automatically. Log service calls, update customer records, and track jobs without manual data entry. You can use our HubSpot, Salesforce, and Jobber integrations or build a custom integration with the Quo API.
Your pest control business doesn't stop at the office door — neither should your phone system. Quo works seamlessly on iPhone, Android, Windows, Mac, and web browsers. Your front desk staff can manage scheduling from the office, and technicians can share updates on the go. All you need is an internet connection to get started.
Find out how much you’re investing in your business phone solution upfront on our pricing page.
An answering service is a solution that manages incoming calls when your team can't answer directly. It can be an AI-powered tool integrated into your phone system, like Sona, or an outsourced service with live agents. For pest control companies, answering services primarily handle two critical functions: answering common questions about a company's operations and capturing detailed messages from customers that require follow-up.
Here are three benefits of using an answering service for your pest control company:
Answer common questions: Manage your call volume by addressing general questions about your business with an answering service. Train an AI receptionist like Sona with your FAQ answers.
Traditional live answering services offer plans that cost between $180 and $300 per month, plus additional per-minute fees. With limited calling minutes included in their plans, it's impossible to predict your average monthly costs, especially during busy seasons like spring and summer.
Sona offers transparent pricing at $49 monthly for 50 calls, with additional calls at $0.99 each. Save hundreds of dollars every month with per-call pricing and have confidence in your business phone budget throughout the year.
Call centers are large customer service operations designed for high-volume support. They're used by large enterprises, often with a global customer base. Call centers require a significant investment in training, infrastructure, and ongoing management.
Answering services focus on essential call management — greeting customers professionally, answering basic questions, and capturing messages for callback. They're perfect for pest control companies that need reliable phone coverage without the overhead of a full call center. Sona offers intelligent, customizable responses that go beyond basic message-taking while remaining affordable for small businesses.
We'll admit we're biased here, but we believe Sona is the best pest control AI answering service. With 24/7 availability, extensive customizability, instant setup, and transparent pricing, Sona is the ideal AI receptionist for pest control companies. It integrates seamlessly with Quo's business phone system, keeping all your customer communications in one place.
See how Sona’s AI answering service can help you grow your business
