Capture new leads and answer common questions from your clients 24/7 with Sona, Quo's AI agent. Eliminate missed calls and collaborate better with your team using the best phone system for growing businesses.
Try Quo and Sona free for seven days
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Here's how Sona outperforms traditional phone answering services:
Quo is an intuitive business phone system built for team collaboration. Make calls, send texts, and build stronger customer relationships with our platform.
Sona's call recordings, summaries, and transcripts, appear in your Quo workspace minutes after a call ends. You can see calls Sona handled within your existing conversation history.
In contrast, third-party answering services force you to toggle between different tools and put together customer context by yourself because their conversations happen outside your business phone. It adds more work for your team and leads to a fragmented client experience.
Save thousands of dollars a month with Sona. Many law firm answering services charge 5x-7x the cost of Sona. They have expensive plans based on a limited number of call minutes. And on top of that, additional per-minute charges apply if you exceed that limit.
Sona charges a flat fee for the first 50 calls it handles on behalf of your business. After that, it charges a fixed fee for every call, not for every minute. It's designed to give you the most value from your answering service.
Offer a consistent client experience with Sona. Train Sona to your business's needs, no learning curve required. Test it before you go live, and make adjustments based on its ongoing performance.
With live answering services, you never have full control over how their teams represent your business. Even after weeks of onboarding and training, there is always room for error with live call answering services. Staff turnover can also affect your call quality; an AI answering service always shows up for work and delivers the same level of service.
Sona helps you automate administrative phone calls so you can focus on specific client conversations.
Speed up your client intake process with Sona. If a new client calls to schedule a consultation, Sona can ask your default set of legal intake questions. You and your team can have a more productive initial consultation instead of asking those questions during your call with a client.
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Sona greets callers, answers questions, and captures messages within the same system you use to call and text with existing and prospective clients.
See how Sona compares to traditional call answering services.
Features
Sona
Traditional answering services
Starting price per month
Free for the first 10 calls, then $25 for 40 calls
~4x-7x the cost of Sona
Brand voice and tone
Consistent performance with multiple voices and tones
Highly variable performance
Setup time
Instant
2-4 weeks
Languages
English, Spanish, French
English, Spanish
Send SMS and call transfer actions
Automatic
Manual
Additional business phone features
Shared numbers and inboxes, collaboration features, custom call routing, automated texting
None
Integrations
HubSpot, Salesforce, Zapier, Make, Jobber, Zoho CRM, Pipedrive, and more
Limited integration options
Train Sona in seconds. Assign Sona to your calls in minutes.
Don't lose potential clients. Simply drag and drop Sona into your existing call flows, both during and after business hours. Sona works alongside call routing features in Quo, like ring order, phone menus, and call forwarding.
Sona can answer FAQs regarding your law practice in minutes. Upload your key policies and FAQ answers so that Sona can give the right information to your clients. You can also train it to avoid answering questions that require legal expertise and direct clients to schedule a consultation.
Make your intake process smoother with Sona. Give instructions to Sona to ask follow-up questions based on specific keywords in a conversation. For example, if a caller is not an existing client and wants to schedule a consultation, Sona can ask about the specifics of their case to pass along to your team.
See Sona's call summaries, transcripts, and messages in your Quo inbox right after calls end. With automatic call recording and instant transcription, you can maintain a clear audit trail of all your phone communication.
It only takes three steps to get started with Sona:
See why Quo is the #1 business phone provider by customer satisfaction on G2.
Add as many numbers as you need with Quo. Choose between local US and Canadian phone numbers and North American toll-free numbers. If you operate multiple legal practices or provide legal services in multiple regions, local numbers are a great option to build trust with clients. Toll-free numbers let you offer a dedicated customer support number that stands out from your competitors.
All Quo plans include a phone number for every user who joins your workspace. Your team members can have individual numbers, or you can share numbers for specific departments. With a Quo number, you can make outbound calls and send text messages to US and Canadian numbers with no limits.
Need more phone numbers than your current team size? Additional numbers cost just $5 per number per month.
Automatically route incoming calls to the right place with Quo. Create custom call flows in seconds with our call flow builder. See how calls are routed during and after business hours and make adjustments in our drag-and-drop visual canvas.
Give your team the essential business phone features to handle any call volume. Choose how your team receives phone calls, simultaneously or in custom batches, with ring groups. Give your callers a self-serve navigation option with phone menus. Direct emergency phone calls to a secondary number with our call forwarding options.
Need to transfer client calls to a colleague? Warm transfers help you share the right amount of context with your team when you transfer calls.
Work more efficiently with Quo. Split responsibility for incoming calls and texts with shared numbers. See what your team is working on with a complete history of all your client interactions with shared inboxes. If you manage a team, you can easily see who said what in specific conversations.
Collaborate on case management as a team. Tag team members and assign follow-up tasks next to a client text or call recording in real time with internal threads. Track which team members have viewed interactions with inbox viewers. Use our voicemail transcripts to save time catching up on client requests. Then message colleagues directly to discuss action items.
Put your administrative tasks on autopilot with Quo's paralegal AI tools.
Record client calls (with their consent, of course) with automatic call recording in Quo. Use our AI call summaries and transcripts to capture every client detail. Recordings, summaries, and transcripts are stored in your Quo account with no limits, so you have a clear record of what was shared with you.
Automatically log your calls and texts in your CRM with our third-party CRM integrations. Connect to HubSpot and Salesforce or use Zapier, Make, or the Quo API to build a custom integration.
Plus, Sona is always available to handle AI phone calls for you. It's your in-house virual receptionist that can answer questions and take messages on your behalf so you can give your clients all your attention, whether in the office or in court.
Stay connected with clients between consultations with SMS and MMS messaging.
Automatically respond to clients when you're unavailable with SMS auto-replies. Schedule texts to reach them in their time zone with scheduled messages. Your assistants can use your shared number to text clients and quickly answer frequently asked questions with pre-written text templates, also known as snippets.
Set up automatic text workflows with Zapier or Make for common client use cases, like appointment scheduling and case notifications.
Whether you're in the office, in court, or on the go, Quo travels with you. Download our desktop and mobile apps for your device and start making calls — all you need is an internet connection.
Quo is available for Mac, Windows, iOS, Android, and on the web, so your team can use their preferred devices to access our platform. No need for clunky desk phones to keep people at the office.
Find out how much you’re investing in your business phone solution upfront on our pricing page.
An answering service is a solution that handles incoming calls on behalf of a business or an individual. An answering service can function in-house in a company's tools with an AI voice agent or be outsourced to a third-party provider, like a virtual receptionist service. Most answering services answer common questions from callers or take down messages they pass along to the rest of the team.
The benefits of an answering service for law firms are:
Live legal answering services have a wide range of prices, from $245 to $775 per month plus additional per-minute calling fees, making them quite expensive for small businesses.
On the other hand, Sona costs $49 per month for 50 calls; additional calls are $0.99 each. It's a more cost-effective option because we bill you based on your calls instead of by the minute. We also don't bill you for calls that last less than 15 seconds, which means your spam calls or wrong numbers won't be added to your Sona bill or go toward the monthly allotment of 50 calls.
A call center is a full-time customer support service that handles customer issues over the phone. It's intended for high call volumes common among large businesses and enterprise companies. Call centers can vary in terms of call quality; outsourcing outside the US is common for call center teams because US-based teams are more expensive. They also require a lot of effort to set up because call center reps have to be trained and evaluated on the company's documentation.
Phone answering services, on the other hand, aren't designed to offer full-service customer support. They can answer common customer questions, take messages on behalf of businesses, and pass them along to teams. They're intended for lower call volumes or to assist teams with managing spikes in call volumes, typically in small businesses or fast-growing companies.
We're biased, but we believe that Sona is the best AI answering service for law firms. It's easy to set up and use, communicates with callers just like a member of your team, and integrates directly in your Quo workspace. Plus, it's a fraction of the cost of traditional answering services.
See how Sona’s AI answering service can help you grow your business
