Never lose out on potential customers with Sona, Quo's AI agent. Answer questions 24/7, take specific messages, and say goodbye to missed calls with the best phone system for growing businesses.
Try Quo and Sona free for seven days
.svg)
3,300+ reviews
Here's why Sona is a better option compared to traditional answering services:
Quo is a business phone system designed to help you scale your customer interactions. With Quo, you can make calls and send texts to your customers. You can also track every customer interaction and collaborate on projects with your team.
Personalize customer details by building rich contact profiles using custom properties and contact notes. Tag clients as 'New Construction' or 'Renovation' customers so that you can tailor your conversations with them accordingly.
Since Sona works within Quo, all Sona calls, summaries, and call transcripts appear in your Quo workspace after a call ends. Your team can quickly review Sona's AI phone calls and call back customers or execute on their requests.
Live answering services are isolated from your systems, which can slow down your business growth. Your team is forced to piece together customer data based on their calls, creating a fragmented customer experience and adding more work for your team.
Traditional answering services for contractors typically charge between $200-$350 per month for basic packages, with additional per-minute charges that can push costs even higher.
Sona costs $49 per month for 50 calls, after which you pay$0.99 per call. Unlike traditional services that bill by the minute, Sona charges per call — meaning a 30-second quote request costs the same as a five-minute project inquiry. Plus, calls under 15 seconds (like spam or wrong numbers) don't count toward your usage.
As an AI answering service, you can train Sona exactly to your business's needs with no learning curve required. Share business information like your service offerings, pricing guidelines, and project timelines, then test Sona before going live. Make adjustments in real time based on Sona's performance, a process that would take weeks with traditional answering services.
Live answering services require weeks of setup and training, yet you never have complete control over how agents represent your business. High staff turnover means constant retraining and inconsistent service quality. Sona delivers the same professional experience every time, whether it's 2 PM or 2 AM, ensuring your company maintains its reputation around the clock.
.svg)
Sona greets callers, captures leads, and answers questions at a fraction of the cost of traditional contractor answering services.
See how Sona compares to traditional call answering services.
Features
Sona
Traditional answering services
Starting price per month
Free for the first 10 calls, then $25 for 40 calls
~4x-7x the cost of Sona
Brand voice and tone
Consistent performance with multiple voices and tones
Highly variable performance
Setup time
Instant
2-4 weeks
Languages
English, Spanish, French
English, Spanish
Send SMS and call transfer actions
Automatic
Manual
Additional business phone features
Shared numbers and inboxes, collaboration features, custom call routing, automated texting
None
Integrations
HubSpot, Salesforce, Zapier, Make, Jobber, Zoho CRM, Pipedrive, and more
Limited integration options
Train your new AI receptionist Sona in seconds. Assign Sona to your calls in minutes.
Don't worry about potential new customers slipping through the cracks. Simply drag and drop Sona into your existing call flows, both during and after business hours. Sona works alongside call routing features like ring order, phone menus, and call forwarding.
Sona can answer common questions on behalf of your team. Upload your key policies and answers to FAQs so that Sona can give the right information to callers.
Whether it's a system failure, electrical problems, or air quality issues, Sona can collect emergency information from callers and pass it along to your team. Give instructions to Sona to ask follow-up questions based on specific keywords in a conversation.
See Sona's call summaries, transcripts, and messages in your Quo inbox right after calls end. Sync Sona's calls with your preferred CRM, including HubSpot, Jobber, and Salesforce with our third-party integrations.
It only takes three steps to get started with Sona:
See why contractors of all sizes — HVAC, electrical, plumbing, roofing, landscaping, and more — run their business communications on Quo.
Scale your contractor business with flexible phone number options. Choose local US or Canadian phone numbers to build trust in your service areas or North American toll-free numbers for a professional, nationwide presence.
Every Quo plan includes a dedicated number for each user. Share numbers across departments — like having one number for your electrical division and another for plumbing.
Adding new numbers costs $5 per number per month, making it easy to expand as you take on more projects or enter new regions.
Keep your entire crew on the same page with Quo's collaboration features. Split responsibility for urgent incoming phone calls and texts with shared numbers. Give your team visibility into customer conversations with shared inboxes, especially when you need to hand off a project to a new team lead.
Work through project updates and assign follow-up tasks to team members with internal threads. Tag specific team members to address inquiries related to their area of expertise and check to see if they're caught up with inbox viewers.
Manage incoming calls with ease using Quo. Create custom call flows with no technical expertise using Quo's visual call flow builder. Our drag-and-drop interface lets you see exactly how calls move through your system and make instant adjustments as your business grows.
Route calls intelligently to ensure every customer reaches the right person. Set up ring groups so calls go to available team members simultaneously or in a specific ring order. Create phone menus that let callers choose between departments — for example, press 1 for new projects, 2 for ongoing work, or 3 for emergencies.
Forward after-hours emergency calls to your on-call contractor, and use customizable business hours to automatically adjust routing based on your schedule. And with warm transfers, our team can transfer calls with full context, ensuring customers never have to repeat themselves when speaking with different crew members.
Communicate efficiently with clients with business text messaging.
With our automated text messaging workflows, you can send more messages in less time to clients. Build automated workflows with Zapier or Make to send appointment confirmations, reminders, payment requests, and more — all without manual intervention.
Send photos and videos of project updates or completed work with MMS messaging. Set up SMS auto-replies to acknowledge inquiries when your team is on job sites and schedule texts to reach clients at convenient times with scheduled messages. Use text templates (snippets) to quickly respond to common questions.
Focus on your ongoing projects — let Quo take care of your administrative tasks.
Automatically record your calls and generate instant AI-powered call summaries and transcripts. Call recordings and transcripts are useful to have for lengthy projects to keep track of your customer requests and resolve disputes that may arise.
Get business insights based on what customers are telling you over time with our AI tools for contractors. Use AI to analyze phone calls with AI call tags. Call tags are also a valuable resource to help you prioritize which customers need your attention the most.
Streamline your workflow with Quo's native Jobber integration.
Automatically capture new leads from calls and texts and sync them directly into Jobber, complete with contact information and project details. Call summaries and transcripts sync seamlessly, giving your team full context when following up on estimates or scheduling work.
Whether your team is at the office, on a job site, or driving between projects, Quo keeps them connected. Available on Mac, Windows, iOS, Android, and web browsers, your crew can use Quo to make calls and send texts from any device with just an internet connection.
Field technicians can update customers on project progress without sharing personal numbers, while your office staff can take calls from their computers. Everything syncs in real time, so switching between devices never disrupts your workflow.
Find out how much you’re investing in your business phone solution upfront on our pricing page.
An answering service is a solution that handles incoming calls when your team can't answer directly. It can be an in-house tool that operates within your existing phone system, like Sona, or an outsourced third-party service with live receptionists. Most answering services perform two key functions: answering routine questions about your business and capturing detailed messages from callers.
If you're considering getting an answering service for your contractor business, here are three benefits you should know:
Every type of contractor can benefit from an answering service. That includes general contractors, home remodelers, roofers, electricians, plumbers, HVAC technicians, landscapers, painters, flooring specialists, concrete contractors, and specialty trades. Whether you're a solo contractor or managing multiple crews, an answering service helps you stay responsive to customer needs while focusing on current projects.
Traditional contractor answering services typically start at $149-$200 per month for a monthly allotment of 50-100 minutes, after which fees can range from $1.30-$2.15 per minute. As you grow, these fees will continue to mount, so it's unpredictable how much you'll actually pay for your answering service.
Sona offers transparent, predictable pricing at $49 per month for 50 calls, with additional calls at $0.99 each. With per-call pricing, your monthly costs are more predictable. And since calls under 15 seconds don't count toward your usage, you'll be protected from getting charged for spam calls.
Yes, we're biased here, but we believe Quo with Sona is the ideal answering service for contractors. It combines 24/7 availability with contractor-specific customization, allowing you to train it on your services, pricing, and processes. Unlike generic services, Sona integrates directly with your business phone system and CRM, allowing you to track all your calls and texts with your clients.
With instant setup, flexible configuration, and cost-effective pricing, it's designed specifically for growing contractors looking to scale.
Call centers are large-scale customer service operations that serve enterprise clients with hundreds or thousands of daily calls. They offer comprehensive services like technical support, order processing, and detailed troubleshooting but require extensive setup, training, and ongoing management.
Phone answering services focus on essential call handling — answering basic questions, taking messages, and routing urgent calls. They're ideal for contractors who need professional call coverage without the complexity or cost of a full call center. Services like Sona are specifically designed for businesses that receive moderate call volumes but can't afford to miss any opportunities.
See how Sona’s AI answering service can help you grow your business
