Analytics and oversight

See the patterns. Then see the calls behind them.

Analytics shows you what's happening across your team — and oversight tools let you go deeper into any conversation.

Clarity at a glance

Trends, call outcomes, busy times, and per-teammate performance with period-over-period comparison built in.

Review any conversation

AI transcripts, call views, and searchable content so nothing slips through the cracks.

Click into any number

See the actual calls or messages behind any chart. The 12 missed calls on Tuesday? Click and see exactly who called.

Measure performance, coach your team, improve results

See call outcomes side by side

Know why calls didn't connect, not just that they didn't.

Catch issues before they spiral

See when your team is most active, broken down by hour and day of the week. Use it to plan and schedule smarter.

Know what’s happening in every conversation

Use AI-powered summaries and transcripts to quickly understand what happened on calls.

Track call trends with AI tags

See which conversations happen most often and how they trend over time, so you can quickly identify shifts in customer needs.

more visibility

Quo is phenomenal. Whether we’re communicating with employees, our customers, or our clients, it gives us visibility into all the different lines that we use. It’s a great platform, super convenient, really easy to use, and inexpensive. We love it.

Jason Ovryn

Co-founder & COO @ Carry

Powerful oversight made simple

Call views

Stay organized with a dedicated call view that puts everything in one place — from full conversation history to contact details. Use filters to quickly find calls, streamline follow-ups, and focus on the conversations that matter most.

AI call transcripts

Harness the power of AI to generate transcripts and automate note-taking using advanced speech-to-text technology.

Teammate analytics

Per-teammate breakdowns of calls, messages, and conversations — each with a change indicator showing how each person is trending vs. the previous period.

CSV export

Download a CSV containing over 24 call and conversation data points after applying your preferred filters and date range. Analyze your data in Excel, Google Sheets, or your favorite spreadsheet tool to uncover custom insights and trends.

Popular features

Easy call management and automation

Design your call routing visually with drag-and-drop simplicity - see exactly how calls will flow, easily set up after-hours menus, route VIP customers to specific team members, and make changes without technical headaches or disrupting customer experience.

User interface showing a calls tab with filters for open, missed, voicemail, unresponded, and direction; call list includes Kathryn Smith, Benjamin Keller, Colin Harper, Angela Campbell, and Chris Smith with call statuses like ended, voicemail, missed call, and call in progress; a filter dropdown menu is open with options for call status, date, team member, and phone menu.

Harness the power of AI to generate transcripts and automate note-taking using advanced speech-to-text technology. Call summaries make it easy to get context from previous conversations in seconds while suggesting next steps.

Transcript of a phone call between Angela Campbell and Ruth Henderson discussing a report Angela reviewed and found thorough.

Sona, your AI agent, answers calls 24/7, handles common questions, captures key details, and ensures every customer interaction is logged. It’s like having an always-on receptionist — so you can focus on growing your business.