What are RingCentral's hidden costs?

RingCentral's Core plan caps SMS at 25 texts per user per month, limits toll-free minutes to 100 pooled for the entire account, and deletes call recordings after 90 days. Shared SMS inboxes require a $25/user/month add-on. The AI Receptionist costs $39/month as an add-on or $59/month standalone. AI Conversation Expert costs $60/user/month. Additional phone numbers cost $4.99/month each. Push-to-talk costs $5/user/month. Vanity numbers cost $30 one-time plus $4.99 setup fee.

Does RingCentral delete call recordings and messages?

RingCentral deletes text message history once you hit storage limits and deletes call recordings after 90 days. Upgrading gives more storage but retention periods still apply. With Quo, messages, call recordings, call summaries, and other files do not expire.

4.7 stars

3,300+ reviews

Quo vs RingCentral

Every feature your team actually uses. None of the ones they don't.

RingCentral can feel overwhelming fast. Quo keeps things simple as your team scales, without losing the personal touch.

Collaborate with your team

Full conversation history

Save time texting

Easy integrations

Try for free

Powering conversations for 90,000+ businesses

Why RingCentral customers move to Quo

Brent Holweg

Founder, Supersonic Sites

"I suffered all sorts of headaches for over 15 years using RingCentral, Grasshopper, and other VoIP providers. I am beyond amazed at the quality and service provided by Quo. I couldn't recommend Quo more — which is why my clients are also switching over to Quo.”

Sean Williams

Managing Director, Nymble Insurance

"Quo is extremely easy to use. We have a 6 person office routing calls to two companies and the combination of simplicity and features are incredible. Having started with DYL (terrible system and worse service), moving to Ring Central (feature-rich but complicated and poor support), TalkRoute (great value but no features) I've finally found the unicorn phone system that does everything at a great price."

Bob Richey

Owner, Party Magic Entertainment

"I switched from RingCentral to Quo for way better pricing, way better customer service, and a phone system that is always improving its functionality to better serve its customers."

Feature comparison

See how Quo stacks up against RingCentral

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Hidden Costs

Severe SMS overages: Core plan only includes 25 texts per user per month. Must buy SMS add-on bundles or upgrade to text regularly.
AI feature add-ons: AI Receptionist is $59 per month as a standalone feature. $39 per month as an add-on to the RingEX plan. AI Conversation Expert (Conversation Intelligence): $60 per user per month.
Toll-free minute limits: RingCentral's Core plan includes 100 pooled minutes for the entire account, regardless of user count. Overages billed per minute.
Extra phone numbers: $4.99 per month each for additional toll-free or local numbers.
SMS booster add-on: Shared messaging inboxes and company text templates require $25 per user per month add-on.
Push-to-talk fee: $5 per user per month extra for walkie-talkie feature.
Vanity number fee: $30 one-time + $4.99 setup fee.
International toll-free: $14.99 per user per month + $25 one-time fee.

Why Quo is the #1 alternative to RingCentral

Hundreds of teams have moved from RingCentral to Quo. Here are a few reasons why:

Call and text customers without limits

Send as many texts as you need

RingCentral's base plan only offers 25 texts per user per month. Quo provides unlimited texting to the US and Canada.

Call worry-free with Quo‍

RingCentral caps toll-free calls at 100 minutes. With Quo, you get unlimited toll-free calls.

A shared text inbox for your whole team
RingCentral only lets one rep text from a number unless you pay $25 per user per month for its SMS Booster add-on.

With Quo, your team can call and text from the same number — no add-ons needed.

OpenPhone messaging - A purple and white chat box with a video and emojis.

Store and access customer interactions at any time

No file storage limits‍

RingCentral deletes text message history once you hit storage limits. If you want control over what gets removed, you have to go in and delete conversations yourself. Miss something? It’s gone.

Upgrading gives you more storage. But retention periods still apply. Call recordings, for example, are still deleted after 90 days.

With Quo, messages, call recordings, call summaries, and other files don’t expire.

‍

Screenshot of a call summary and transcript showing a conversation between Alan Benjamin and Amy Smith discussing scheduling meetings and tailoring sales proposals for ACMA with AI-powered transcription and summary.

Save time reviewing customer conversations

Get a unified view of all your communications

Quo lets you view your customer calls, texts, recordings, and more, in one place.

RingCentral siloes all these interactions, making it harder for your team to get essential context.

Screenshot of a customer support chat showing messages about an invite and a call in progress, with a phone interface indicating a call between Amy Smith and Angela Campbell, and a conversation about upgrading to Enterprise involving Ruth Henderson and Kimberly Woods.

Get help when you need it

Don’t wait weeks for text registration support‍

RingCentral customer support can be hard to reach when you need help.

One RingCentral user said it was difficult to get in touch with a live support representative during the TCR registration process.

Quo makes TCR registration easier with an in-app registration process that guides you through each step. Most businesses can start texting in 5-7 business days.

What RingCentral users say

Hard to reach support

Some small business users on G2 say RingCentral can make it difficult to get in touch with a live support representative when issues come up.

Complicated setup

Reviewers say setting up RingCentral call flows, messaging, extensions, and other advanced features can feel confusing and time-consuming for smaller teams.

Unexpected texting costs

Some G2 reviewers say RingCentral requires an extra paid add-on per user for shared SMS inboxes.

Save time with AI

Give your workflow a boost with Quo AI

Effortless call summaries and next steps

Quo AI automatically summarizes calls, then intelligently suggests next steps.

Automatic call transcripts

Read conversations in detail and quickly find information with time-stamped call transcripts.

Suggested contacts

Easily add new contacts with suggestions based on call and voicemail transcripts.

AI receptionist

Never miss a call again with Sona, Quo’s 24/7 AI agent. Automatically pick up the phone, take messages, and sends texts during calls.
Unlike RingCentral’s AI receptionist, Sona summarizes every call with clear next steps.

"Quo was truly my first assistant. The AI feature of transcribing calls, creating a summary and to-do list, is next-level amazing."

Joannie Bates, Principal Agent

Move your RingCentral number to Quo

You can bring your RingCentral number with you to Quo. For free.

1

Leave the heavy lifting to us

All you need to do is submit your request in the Quo app. We handle the rest. Learn more about the porting process here.

2

No service downtime

Before porting your number over, try out Quo for free with a temporary number.

3

Try Quo first

Before submitting a port request, try out Quo for free with a temporary number.

Why customers switch to Quo

Here's how fast you can get started with Quo:

Our support team is here to help you

Whether it's questions about the product or feature requests, we love hearing from you. Our team releases new features every 2-3 weeks based on your feedback.

The top-rated platform on G2

Quo is the #1 rated business phone in customer satisfaction on G2 based on over 3,350 reviews.

Fast and simple setup

Start calling and texting in minutes with a free trial. Adding team members and configuring your phone is easy.

Getting started is easy

Claim a number or bring your own

Get local or toll-free North American phone numbers or port existing ones from RingCentral for free.

Install the app or use on the web

Use Quo across all your devices to stay connected.

That's it! Start calling and texting

Try Quo free for 7 days — no commitment necessary.

Try for free ->

Frequently asked questions

Can’t find the answer here? Check out our Resource Center.

How do Quo and RingCentral compare on price?

Quo is a more scalable and flexible option compared to RingCentral. Quo starts at $15 per user per month, while RingCentral’s pricing starts at $20 per user per month.

Additionally, RingCentral has limits on toll-free calling minutes, business SMS and MMS, and file storage, in its base plan. For example:

Texting is capped at 25 messages per user per month on their base plan
Toll-free calls are limited to 100 pooled minutes on their base plan
Shared texting requires a Business SMS Booster add-on at $25 per user per month
AI receptionist is an additional $39 per month

In contrast, Quo includes unlimited texting to the US and Canada, toll-free calls, texting automations, and shared inboxes on every plan, so your team can keep using them as you grow.

Does Quo have fixed annual contracts?

Quo has both monthly and annual plans available to customers.

How quickly can I send texts with Quo?

You can send texts with Quo in 2-5 business days. You’ll need to register your business number for A2P 10DLC compliance before you can get started sending texts.

A2P 10DLC registration is a requirement pushed for by the large US cell carriers in order to text local US numbers. To make that happen, they worked with the FCC to create The Campaign Registry, or TCR, a third-party organization that reviews your application.

Is Quo better than RingCentral for all businesses?

Quo is better than RingCentral for most small and medium businesses. It’s a strong fit for remote teams. It also works well for businesses like home services, real estate, and recruiting, where your team isn’t always at a desk. However, there are a few scenarios where RingCentral may be a better option.

Large enterprises that need robust admin settings and multi-site or multi-workspace management capabilities are currently better off going with RingCentral.

Large call centers that need desk phones should go with RingCentral since Quo doesn’t offer traditional desk phones to businesses.

Can my whole team text from the same business number?

Quo’s shared numbers let your whole team send and receive texts from the same phone number. RingCentral limits texting to one user per number unless you pay for its Business SMS Booster add-on.

Is Quo secure and reliable?

Yes, Quo is secure. It is built with business-grade security, such as:

Data encryption: Your data is encrypted in transit using TLS 1.2+ and at rest using AES-256 encryption. This means your customer conversations stay private
SOC 2 Type II certified: Independent auditors verify our security controls continuously.
Reliable uptime: We maintain 99.999% uptime.

Keep in mind you don’t have to pay extra to get these protections with Quo.

However, Google Voice for business doesn’t include that same level of protection on its own. For example, SOC 2 Type II certification is only available with Google Workspace. So if you need third-party-audited security controls, be prepared to pay for two subscriptions.